Logistics Giant: Automating the Warehouse Ecosystem
For a major logistics operator, a warehouse is not merely a storage facility, but a complex distribution hub where any delay in information transfer results in vehicle downtime and financial losses. The client, NIFOROSERNO, which operates a network of distribution centres covering tens of thousands of square metres, faced a classic growth crisis. Information flows could not keep pace with the physical movement of goods. Records were kept in disparate systems, with some data entered manually from paper documents, which led to a critical number of errors: from mis-picking during order fulfilment to the complete loss of information regarding the location of specific pallets on high-bay racking.
The problem was exacerbated by the human factor. Under high-intensity working conditions, warehouse staff frequently made errors when entering item codes or bin locations. The lack of real-time transparency meant that managers viewed stock levels with a delay of several hours, and sometimes even days. This made effective shipment planning impossible and led to inefficient use of warehouse space. The system needed not just an update, but the creation of a fully-fledged digital twin of the entire warehouse ecosystem, where every movement of goods is recorded instantly and without room for misinterpretation.
